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Question1: Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
Question2: An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?open work?
Question3: When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
Question4: Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
Question5: Whichfields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
Question6: Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.What set of steps should a Consultant recommend to dispatch the Technician?
Question7: Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
Question8: Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
Question9: Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.How could the Service Resource's Time Sheet be configured to track the total time spent on each step?
Question10: Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.Once a replacement has been made, where can the Asset Relationships be viewed?
Question11: Northern Trail Outfitters wants to improve overall responsiveness to customers.Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
Question12: Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?
Question13: Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
Question14: Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
Question15: Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
Question16: universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based onthe work to be performed.How should the Consultant meet this requirement?
Question17: Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Question18: when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.Which steps are needed to configure the signatures capture?
Question19: Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
Question20: Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates theService Appointment status to Complete and saves the record.Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.Which two troubleshooting steps should a Consultant take to resolve the issue?Choose 2answers
Question21: Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
Question22: Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?
Question23: Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
Question24: Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
Question25: Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.How can the Dispatcher ensure that the required staff is assigned to the project?
Question26: A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
Question27: Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?Choose 2 answers
Question28: Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.How should a Consultant configure the Maintenance Plan to meet this requirement?
Question29: Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?
Question30: universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.How should a consultant implement the requirement?
Question31: Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?
Question32: Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.What field type should be configured to capture this information?
Question33: A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?container can be handled independently?
Question34: universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
Question35: each container consists of multiple parts that are tracked by assets records.Universal container customers usually wait until several parts need service before requesting the technician come on a site to save money on the service charges How should consultants configure the field service lightning to track the work performed?
Question36: Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
Question37: Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.Which two configurations should a consultant implement to meet this requirement?Choose 2 answer
Question38: Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
Question39: time sheet entries can be associated to which two objects? Choose 2 answer
Question40: Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.What should a Consultant utilize to meet this requirement
Question41: Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?
Question42: how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
Question43: Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
Question44: At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
Question45: When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.Which process should the Consultant use to meet this requirement?
Question46: universal container UC services customers in multiple time zones. UCDispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
Question47: Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?
Question48: universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers
Question49: a customer makes one appointment for the sales department, and anotherappointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?Choose 3 answers
Question50: Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.Which license types and quantities should the consultant recommend?
Question51: Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.Which steps should the Consultant take to meet these requirements?
Question52: Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
Question53: Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers
Question54: Universal Containers provides prompt service and has multiple service levels for different customers. Over50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
Question55: Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?
Question56: Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
Question57: Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?
Question58: Universal Containers (UC) wants to deploy Knowledge to its field team.How should UC ensure its Technicians can access Knowledge Articles offline?
Question59: universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?requirementChoose 3 answers
Question60: Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
Question61: universal containers wants to report on the volume of products installed within a specific timeframe.Which solution should the consultant utilize to meet the requirement?
Question62: Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.How should the Consultant meet this requirement?
Question63: in which two scenarios should a consultant recommend multi day serviceappointment?Choose 2 answers
Question64: Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
Question65: Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.Which feature should the Consultant recommend to meet the requirement?
Question66: Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.Which two troubleshooting steps should a Consultant take to resolve the issue?Choose 2 answers
Question67: Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.In which two ways should the Consultant define Operating Hours to meet this requirement?Choose 2 answers
Question68: Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.How should the consultant configure this?
Question69: Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
Question70: A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?container can be handled independently?
Question71: universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?Choose 2 answers
Question72: universal containers wants to report on the volume of products installed within a specific timeframe.Which solution should the consultant utilize to meet the requirement?
Question73: Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
Question74: universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?are dispatched correctly?
Question75: Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.What should a Consultant recommend?
Question76: A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.How can the Dispatcher update the Service Crew to meet those requirements?
Question77: universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
Question78: A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?
Question79: Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am.How can this be achieved?
Question80: A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
Question81: Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
Question82: Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?
Question83: Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
Question84: Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.What configuration should a Consultant recommend for the Scheduling Policy?
Question85: Universal Containers wants to identify which resources need more or fewer appointments.Which Gantt chart filter option should a Consultant recommend to provide this information?
Question86: Universal Containers is implementing Work Order Management to better support its clients.Which two approaches should the Consultant consider to create work skills for the Service Resources?Choose 2 answers
Question87: Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
Question88: Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
Question89: A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.How should the dispatcher update the service appointments?
Question90: universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
Question91: Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.How should the Consultant use Complex Work to meet this requirement?
Question92: universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
Question93: Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?
Question94: universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
Question95: Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
Question96: Universal Containers` customers typically like to be by the same Technician that completed the initial installation.How should a Consultant implement this rule?
Question97: Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
Question98: Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.How would a Partner user update the Work Order record from a mobile Device?
Question99: Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
Question100: Universal Containers is looking to implement Entitlement Management to meet the following requirements:1) Any employee from the customer account is eligible for support.2) Specific purchased products are eligible for support.What Objects should be set up for Entitlement Management?
Question101: Org-Wide Default sharing is set to Private in a Salesforce org.If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?Choose 3 answers
Question102: Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?
Question103: Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.Which two customizations should the Consultant recommend to meet this requirement?Choose 2 answers
Question104: When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?
Question105: Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.What should a Consultant recommend?
Question106: Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
Question107: universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
Question108: When should both the Root Work Order and Root Work Order Line Item fields beadded to page layouts?
Question109: Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?
Question110: Which three factors should the consultant consider when recommending a routing option?Choose 3 answers
Question111: Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
Question112: Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.How should a Consultant configure Salesforce Field Service to track the work performed?
Question113: Universal container wants to ensure the technician has the correct equipment before arriving at a job site.Which two considerations should the consultant take into account when configuring?field service lightning?Choose 2 answers
Question114: Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
Question115: A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck.Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)
Question116: Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
Question117: Universal containers (UC) wants to standardize the processthat process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.What should the consultant implement to meet this requirement?
Question118: Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.In which two ways should the Consultant show this relationship?Choose 2 answers
Question119: Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
Question120: Which three objects are associated with the work type?Choose 3 answers
Question121: An employee at Universal Containers performs the role of a Dispatcher and a Technician.How should a Consultant configure Salesforce Field Service to support this behavior?
Question122: Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.How should the Consultant meet this requirement?
Question123: Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?